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Total Management System vs. Siloed Approach: Which is Right for Your Business?

When it comes to managing a business, there are two main approaches: a total management system (TMS) and a siloed approach. In a siloed approach, each area of the business (such as operations, finance, and customer service) operates independently, with little integration between them. In contrast, a TMS integrates all areas of the business into a single, streamlined system. But which approach is right for your business? Let’s take a closer look at the pros and cons of each.

Siloed Approach:


  • Allows for specialization: With each area of the business operating independently, employees can specialize in their area of expertise.
  • Can be easier to implement: A siloed approach may be easier to implement, as each area of the business can focus on their own processes without the need for coordination across departments.


  • Lack of communication and collaboration: A siloed approach can lead to a lack of communication and collaboration between departments, which can result in redundancies, inefficiencies, and mistakes.
  • Limited visibility: With each area of the business operating independently, it can be difficult to get a complete view of the business as a whole.

Total Management System:


  • Streamlined processes: A TMS streamlines processes, reducing redundancies and increasing efficiency.
  • Improved communication and collaboration: With all areas of the business integrated into a single system, communication and collaboration between departments is improved, leading to better decision-making and problem-solving.
  • Real-time data: A TMS provides real-time data that can be used to make informed decisions and identify areas for improvement.
  • Enhanced customer service: With a CRM system integrated into the TMS, businesses can improve their customer interactions and build stronger relationships.


  • Complex implementation: Implementing a TMS can be complex and require significant planning and coordination across departments.
  • Higher costs: A TMS may require a larger investment in software and training than a siloed approach.

Ultimately, the decision of whether to implement a TMS or a siloed approach depends on the specific needs and goals of your business. While a TMS may be more complex and require a larger investment, the benefits of streamlined processes, improved communication and collaboration, and real-time data may outweigh the costs. On the other hand, a siloed approach may be more appropriate for smaller businesses or those with limited resources. Whatever approach you choose, make sure to carefully consider the pros and cons and choose the option that best aligns with your business goals.

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